Dear Sir/Madam
I am emailing you regarding my recent stay at the Park Hall Hotel, Wolverhampton. I booked a family room via Expedia, to stay for one night at this hotel on 5 September 2009. Judging from the website and the Expedia rating, I gathered I would have a comfortable, enjoyable stay here, whilst making a leisure visit for the Wolverhampton Marathon.
I must say how wrong I was. Upon arriving at the hotel at around 4pm on Saturday (yesterday), I was made to wait as my booking could not be found. After several minutes it emerged that rather than my name being as it is on the booking (David Adam Moritz), it was in fact, “Adam, David Coritz”. How on earth someone makes a copying error like this is beyond me. Surely the hotel would have received my name and details from Expedia? The next insult was being shown a docket for a single room, amounting to £52. I paid £62 via Expedia for a family room. If you are going to try and rip me off, at least don’t show me the real price. Although this error was corrected, the real fun began around 9pm.
As I stated, I stayed at your hotel for the sole purpose of the marathon. I run many races throughout the year, and whilst training is obviously essential, a good night’s sleep prior to an event is as pivotal. Having the whole room shake from between 9pm – 1am due to a wedding reception being held metres from my room is not acceptable. Having kids running up and down the corridor at all hours is not acceptable either. I did not get an ounce of sleep. At one point I telephones reception, and mentioned that I could not sleep and this was unreasonable and was told “but, the noise has been going on since you arrived. Was it not a problem then?” As much as may look a bit withered at the best of times, I have not reached the point in my life where I need to go to sleep at 4pm, which I am guessing is what this male receptionist was referring to, as this is when I arrived. His tone of voice and explanation made me feel like this is acceptable and I should deal with it. I understand that people have weddings and consequently have parties, but surely you have a responsibility to the fellow guests in the hotel? If I wanted to hear the bass line to Loveshack, or screaming kids singing along to girl bands in the middle of the night, I would pitch a tent outside one of London’s many nightclubs!
I feel I should be compensated for this very unsatisfactory stay at the above hotel. I got very little sleep and awoke in a foul mood. Despite this being a rant however, I must compliment the female receptionist who was on duty when I arrived on Saturday afternoon and into the early evening, for her diligence in correcting the room error, organising me a taxi and allowing me to have an earlier breakfast. Her level of service was excellent, however the rest of the visit was unacceptable.
I look forward to hearing from you within the next couple of days.
Sincerely
David Adam Moritz
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